The pandemic has accentuated differences within organisations: frontline workers versus remote workers; between senior executives who want to see staff in offices and their workers who prefer flexibility and want to avoid lengthy commutes; or those who have a nice home office versus those in cramped conditions; furloughed staff and those who kept working, to name a few.
Laura Empson, professor in the management of professional service firms, City’s Business School, says: “There will be some people for whom [lockdowns] will be a positive experience when it comes to work, and for others it will have raised fundamental questions about not just how they work but why they work.”
